These Terms and Conditions apply when you use our website or purchase products from Kingsbury Carpets. Our website is operated by Kingsbury Carpets Ltd, company number 07391337. By placing an order, you agree to the terms below.

1. Product Information

We aim to provide accurate product descriptions, images, colours, measurements and specifications. Colours and patterns may vary slightly due to screen settings, lighting and natural product variations. Please check all measurements before ordering.

2. Prices and Payment

All prices are shown in British pounds sterling (GBP). Full payment is required at checkout and is securely processed by trusted payment providers. If an obvious pricing error occurs, we may contact you to confirm the corrected price or cancel the order and issue a refund.

3. Order Acceptance

An order confirmation confirms that we have received your order. We may cancel an order if the product is unavailable, payment cannot be authorised, the delivery address is invalid or we suspect fraudulent activity. Any payment taken for a cancelled order will be refunded.

4. Processing and Delivery

Orders are normally processed within 1–2 business days, Monday to Friday. Once dispatched, UK delivery usually takes 3–6 business days. We offer free standard shipping on eligible UK orders and do not currently ship internationally.

Delivery partners may include Royal Mail, DPD, Evri, Parcelforce, DHL and UPS. Delivery times are estimates and may be affected by courier delays, public holidays, weather or circumstances outside our control.

5. Tracking and Missed Deliveries

Tracking details will normally be emailed after dispatch and may take up to 24 hours to become active. If delivery is unsuccessful, the courier may attempt redelivery, leave the parcel in a safe place or take it to a collection point. Additional charges may apply where an order is returned because of an incorrect address or repeated missed deliveries.

6. Cancellations

Contact us as soon as possible to request a cancellation. Orders that have already been dispatched must be returned according to our Refund and Returns Policy. Personalised, made-to-order or cut-to-size products may not be cancelled once preparation has started.

7. Returns and Refunds

You may request a return within 14 days of delivery. Products should be unused, undamaged and returned in their original condition and packaging where possible. Return delivery costs may be the customer’s responsibility unless the product is faulty, damaged or incorrect.

Personalised, made-to-order or cut-to-size products are not normally eligible for change-of-mind returns. Approved refunds will be issued to the original payment method after inspection.

8. Damaged or Incorrect Orders

Please inspect your order after delivery. If it arrives damaged, faulty, incomplete or incorrect, contact us within 48 hours where possible. Include your order number, a description of the issue and clear photographs. We will arrange an appropriate replacement, collection or refund.

9. Website Use and Responsibility

You must not misuse our website, provide false information, attempt unauthorised access or copy our content without permission. We are not responsible for delays or losses caused by events outside our reasonable control.

10. Privacy

Personal information submitted through our website is handled according to our Privacy Policy.

11. Contact Us