Privacy Policy

At Kingsbury Carpets, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our website or place an order, we may collect:

• Personal information: Name, billing and delivery address, email address, and phone number.
• Order information: Products ordered, transaction history, delivery details, and order notes.
• Device information: IP address, browser type, operating system, referring pages, and cookies.
• Marketing preferences: Your newsletter and promotional communication choices.

We do not store your full payment details. Payments are securely processed by trusted third-party payment providers.

2. How We Use Your Information

• Process and deliver your orders
• Provide customer support
• Send order and delivery updates
• Process returns, cancellations, and refunds
• Send optional marketing communications when you opt in
• Improve your shopping experience and website performance
• Detect and prevent fraud or misuse of our website

3. Sharing Your Information

We do not sell your personal information.

We may share necessary information with trusted service providers, including:

• Payment processors
• Delivery companies and couriers
• Website hosting providers
• Email service providers
• Analytics and advertising providers

These providers only receive the information needed to perform their services and are expected to protect it appropriately.

4. Cookies and Tracking Technologies

Our website may use cookies to:

• Remember your basket and preferences
• Support checkout and account functions
• Measure website performance and visitor behaviour
• Personalise your browsing experience
• Support advertising and marketing activities

You can manage or disable cookies through your browser or website cookie settings. Disabling some cookies may affect website functionality.

5. Your Privacy Choices

You may contact us to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information where applicable
• Update your communication preferences
• Unsubscribe from marketing communications

To make a request, email

support@kingsburycarpetsltd.com
.

6. Data Retention

We keep your personal information only for as long as necessary to:

• Process and manage your orders
• Provide customer support
• Maintain business and transaction records
• Resolve disputes
• Prevent fraud and misuse

When information is no longer required, it may be securely deleted or anonymised.

7. Data Security

We use secure website connections, restricted access controls, and trusted service providers to protect your information. However, no online system can be guaranteed to be completely secure.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, security, or privacy practices. Please review their privacy policies before providing personal information.

9. Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be published on this page with an updated date.

11. Contact Us

Business Name: Kingsbury Carpets
Address: 984–986 Kingsbury Road, Erdington, Birmingham B24 9PZ, United Kingdom
Phone: +44 121 386 3900
Email: support@kingsburycarpetsltd.com
Business Hours: Monday–Saturday, 10:00 AM–5:30 PM; Sunday: Closed