Payment Policy

1. Accepted Payment Methods

We may accept the following payment methods:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay

Available payment options may vary depending on your device, browser, location, and the payment methods displayed at checkout.

2. Payment Timing

Full payment is required when you place your order. Orders will not be processed or dispatched until payment has been successfully received and verified.

3. Secure Payment Processing

Payments are securely processed through Stripe. We do not normally receive or store your complete debit or credit card details.

4. Currency and Charges

All prices are displayed and charged in British pounds sterling (GBP). The total amount payable will be clearly displayed at checkout before you confirm your order.

Your bank or card provider may apply additional charges when using a card issued outside the United Kingdom. These charges are controlled by your payment provider and not by Kingsbury Carpets.

5. Payment Errors or Declines

If your payment is declined or unsuccessful:

• Check that your card details are correct
• Confirm that your billing address matches your payment account
• Check that sufficient funds are available
• Contact your bank or card provider
• Try another available payment method

We are not responsible for payments declined by your bank, card provider, or payment processor.

6. Refunds

Approved refunds will be returned to the original payment method. Please review our Refund and Returns Policy for full information about eligibility and processing times.

7. Contact Information