Shipping Policy

1. Order Processing Time

All orders are processed within 1–2 business days, Monday to Friday. During this time, we confirm your order, prepare it for dispatch, and hand it over to the courier.

Orders placed on weekends or public holidays will begin processing on the next business day.

2. Estimated Delivery Time

Once dispatched, standard delivery within the United Kingdom usually takes 3–6 business days.

Delivery times are estimates and may be affected by courier delays, public holidays, severe weather, high order volumes, or delivery to remote areas.

3. Shipping Charges

We offer free standard shipping on all eligible UK orders. There are no hidden standard delivery charges added at checkout.

4. Delivery Area

We currently deliver within the United Kingdom. Delivery to some remote locations, islands, or restricted postcodes may take longer or may not be available.

We do not currently offer international shipping.

5. Delivery Partners and Tracking

We work with trusted UK delivery partners, which may include Royal Mail, DPD, Evri, Parcelforce, DHL, and UPS. The courier used may vary depending on the product, parcel size, delivery address, and availability.

Once your order has been dispatched, you will receive an email containing your tracking information and the name of the assigned courier. Please allow up to 24 hours for the tracking details to become active.

6. Missed Deliveries

Please ensure that someone is available to receive your order at the delivery address provided.

If no one is available, the courier may leave the parcel in a safe place, leave a delivery notice, deliver it to a nearby collection point, or attempt delivery again.

If an order is returned to us following repeated unsuccessful delivery attempts or because an incorrect address was provided, additional redelivery charges may apply.

7. Damaged, Missing or Lost Deliveries

Please inspect your order as soon as it arrives. If your order is damaged, incomplete, incorrect, or has not arrived, contact us within 48 hours.

Email: support@kingsburycarpetsltd.com

with your order number, a description of the issue, and clear photographs where applicable.

We will investigate the issue with the courier and arrange an appropriate replacement or refund where applicable.

8. Contact Information

Business Name: Kingsbury Carpets
Address: 984–986 Kingsbury Road, Erdington, Birmingham B24 9PZ, United Kingdom
Phone: +44 121 386 3900
Email: support@kingsburycarpetsltd.com
Business Hours: Monday–Saturday, 10:00 AM–5:30 PM; Sunday: Closed