FAQs

We currently deliver to addresses within the United Kingdom. We do not offer international delivery at this time.

We offer free standard delivery on eligible UK orders. Any additional delivery charge will be clearly displayed at checkout before payment.

Orders are normally processed within 1–2 business days. After dispatch, standard UK delivery usually takes 3–6 business days.

Once your order has been dispatched, we will send tracking information to your email address. Tracking may take up to 24 hours to become active.

We accept major debit and credit cards, including Visa, Mastercard and American Express. Apple Pay and Google Pay may also be available, depending on your device and checkout options.

Please contact us as soon as possible if you need to cancel or change an order. We will try to help before dispatch. Orders that have already been dispatched must follow our return process.

You may request a return within 14 days of receiving your order. Products should be unused, undamaged and returned in their original condition and packaging where possible.

Contact us as soon as possible if you need to change your delivery address. We can only update the address before your order has been dispatched. Once dispatched, changes may not be possible. Call us on +44 121 386 3900 or email support@kingsburycarpetsltd.com .

Contact us as soon as possible with your order number, a description of the issue and clear photographs. We will review the problem and arrange a replacement, collection or refund where appropriate.